TOSCA Testsuite Achieves Excellence in Support Award
Vienna/Austria, February 1, 2012 – SupportAwards.org is dedicated to acknowledging excellence in customer support and service. Every year, the R.E.C.S.S. (Recognition of Excellence in Customer Support and Service) is given to companies that show commitment to outstanding customer support.
TOSCA Testsuite™ by TRICENTIS®, a global leader in the area of software automation and quality assurance, has won the R.E.C.S.S. Support Award 2011 for its excellent service and support. TRICENTIS stands out due to innovative support options. In addition to free telephone and e-mail support, ticketing system and telephone conferences there is also the TOSCA Live Chat, which is available for customers, prospects and partners. A central point of contact for TOSCA information is the Support Portal where customers are able to resolve many of their current requests and questions on their own. The TOSCA Support Portal offers product, services and education/knowledge transfer information where TOSCA customers can find the latest product updates, downloads, and provide and share real-time and best practices with members in the interactive TOSCA interactive support forum. Every member of TOSCA’s support team is an ISTQB Certified Tester and has the required skills to deliver both level 1 and level 2 support. In fact 88% of all issues are resolved with first level support.
Wolfgang Platz, founder and CEO of TRICENTIS, is convinced that customer support and service are the cornerstones of a successful company: “While the industry is widely known for its outsourcing of software support to save on costs, we believe that it’s essential to provide our customers with the absolute best service and support possible. We assist our customers around the world in quickly and expertly identifying the root cause of issues and providing the resolution to inquiries in the shortest time possible. TOSCA Support consistently sets the bar high to dramatically improve the quality and efficiency for software testing and the quality of our support is no exception. Our customers save valuable time and resources and can quickly get ‘back to business’. At TRICENTIS software test automation is our core business and we are constantly looking for ways to make it easier while leveraging best practices for software quality assurance in the testing industry.”
Why TOSCA?
The TOSCA model-based approach marks a paradigm shift in automated testing, empowering non-technical users to quickly create automated business test cases in plain English and configure them for multiple operating systems, browsers, and smart devices. TOSCA’s OneView Technology provides leap frog advances in software testing, software management and test automation technology and delivers a robust, cost effective, model-based solution that sets TOSCA apart from its competitors. TOSCA offers certified integration with SAP and with popular Application Lifecycle Management (ALM) Solutions, popular Defect Tracking and other testing solutions for medium, large and global enterprises. TOSCA Testsuite was designed with best practices in mind.
Linear Q is TRICENTIS’ unique, comprehensive test methodology, embedded throughout TOSCA Testsuite, which optimizes the effectiveness and efficiency of software testing and makes it possible to achieve the maximum test quality at minimal cost with less effort and reduced risk. Linear Q begins with a risk based functional approach to software testing to ensure that the right things are being tested — producing test results in relation to the risk-based structure. In practice, Linear Q delivers more than 85% test automation coverage for complex systems and business processes with increased effectiveness and efficiency.
About TRICENTIS
Since 1997, TRICENTIS offers cross-industry expertise in all aspects of software testing and software quality assurance. With TOSCA Testsuite, TRICENTIS has developed an innovative and technically superior solution for software testing, test automation, and risk assessment. Over 300 customers worldwide rely on the expertise of our consultants and the performance of TOSCA Testsuite. TOSCA with OneView and Linear Q is ideal for industries with workflow business processes, many operating engines, browsers and smart devices such as in Banking, Insurance, Financial Services, High Tech, Telecom, Manufacturing, Retail, Healthcare, Utilities, Public Sector and other leading industries requiring the highest quality of software testing.
For more information please refer to http://gotosca.com/pr