Intergraph® Quality Management System Receives ISO 9001:2008 Recertification
HUNTSVILLE, Ala., February 14, 2013 – The Intergraph® Quality Management System (QMS) has been recertified for ISO 9001:2008 and TickIT (Issue 5.5) compliance by Lloyd’s Register Quality Assurance. The comprehensive recertification audit, performed every three years, was successfully completed in 2012 with no non-conformances.
The certificate covers Intergraph Process, Power & Marine’s Global Support and Quality Assurance group and Intergraph Security, Government & Infrastructure’s Product Development and Customer Support. Process, Power & Marine Development also in 2012 successfully began ISO certification efforts starting with Information Management and SmartPlant® Construction.
Intergraph Government Solutions (IGS), a wholly owned subsidiary of Intergraph that serves the company’s U.S. federal customer base, is covered by a separate certificate.
ISO 9001:2008 specifies requirements for a quality management system where a company needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. ISO 9001:2008 requirements are generic and applicable to all organizations, regardless of type, size and product provided.
The Lloyd’s Register Quality Assurance audit report stated, “The QMS continues to be effectively applied throughout Intergraph Corporation. It exhibits a strong commitment to both quality products and services and continual improvement by management and the employees working within the system.
“Proper quality objectives have been established and are regularly measured and reviewed. Customer satisfaction remains at a high level. The QMS is supported by an effective internal audit process.”
“As a global leader in the industries we serve, it is imperative that Intergraph continuously improve our processes to provide the highest quality products and services to our customers. By achieving the ISO 9001:2008 standards certification, we ensure that ongoing measurement and improvement are part of our process, protecting our customers’ investment and allowing us to maintain our high level of customer satisfaction,” said Teresa Smith, senior vice president of the Intergraph SG&I division.
Melanie Eakes, Intergraph Process, Power & Marine division senior vice president, Global Support and Quality Assurance, said, “The continuous audits both internal and external have proved to be very relevant and constructive in helping us with our aim to improve our software and support to our customers. ISO certification is all about an attitude and commitment toward our customers. ISO certification is one measure we use in our continuous quality improvement initiative.
“As our business and our customer base continue to grow, we feel this is one measure to show our continuous effort to maintain a high standard of quality within our solutions.”
Charles Evans, Intergraph Process, Power & Marine chief technical officer and executive vice president, Development, said, “ISO audits and certification for Development show our commitment to our continuing focus on quality and ongoing improvement of development processes.”
ISO International Standards ensure that products and services are safe, reliable and of good quality. For business, they are strategic tools that reduce costs by minimizing waste and errors and increasing productivity. They help companies to access new markets, level the playing field for developing countries, and facilitate free and fair global trade.