University of Queensland Institute for Molecular Bioscience selects assyst from Axios Systems to streamline its IT systems and services
Brisbane, Australia, 23rd February, 2010 – Axios Systems, the world’s leading provider of IT Service Management (ITSM) solutions today announces thatthe University of Queensland’s Institute for Molecular Bioscience has selected its assyst ITSM solution to lead them into a new Service Desk era. The Institute joins a number of Axios’ education customers such as the University of Notre Dame in North America and The Scottish Agricultural College in the UK.
The Institute for Molecular Bioscience is replacing Touchpaper’s ITBM solution with the assyst software, and their prior solution, a ticket-logging tool called Kayako, which they had utilised for 4 years.
The Institute required a software solution that would aid with workflows, and increase their reporting capabilities. The IT Service Desk looks after 700 users within their department and will initially use the Incident, Change and Release Management functionality of assyst upon go-live.
Rowan Gronlund, Manager of IT Services at the Institute for Molecular Bioscience stated, “Axios Systems’ dedication to understanding the requirements of the Institute and thoroughness of the implementation was a refreshing insight into how a service vendor should operate. As we move into the testing phase of our implementation, we will expand further into the functionality available within the product to assist in improving and streamlining our systems and services and increasing customer satisfaction.”
The Institute for Molecular Bioscience was impressed with how quickly assyst could be implemented, as well as its rich functionality that was available out-of-the-box. Mr Gronlund was particularly interested in the assyst Process Designer, which gives management powerful control over the design and execution of processes, and the further capability within the product that is available to them for the future. He anticipates that assyst will create better staff utilisation and justification of resources for the internal team moving forward, which will be important when the IT department moves to a new user-based payment model. He also hopes in the future that they can begin to use the assyst Resource Manager functionality, which provides a Gantt-style, calendar view of planned work including incidents, problems and changes.
Andros Symeonides, Senior VP Business Development at Axios Systems says, “Having theability to implement assyst with a rapid turnaround and replace solutions seamlessly is vital to Axios’ success. Our customers can be up and running with assyst very quickly and can see a real return in investment within a short period of time.”
About Axios Systems
Axios Systems is the world’s leading provider of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSI) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity.