軟通動力與美國 PHNS 共同開發醫療保健領域快速索賠處理新服務
德克薩斯州達拉斯和中國北京2010年2月10日電 /美通社亞洲/ — 軟通動力信息技術（集團）有限公司（軟通動力）與美國 PHNS 公司宣佈，雙方合作推出針對美國醫院應用開發的全天候快速索賠處理新服務。在軟通動力設在天津的全球交付中心，中國的業務分析師團隊經由數個月的 PHNS 醫院索賠處理專業培訓後，在軟通動力和 PHNS 專家組的指導下已經正式開始遠程提供該項服務。
全天候索賠快速處理服務利用中國與美國之間的時差（中國早14個小時），加快醫院的索賠處理工作。PHNS 美國患者的客戶代表在晚上下班後，新的索賠個案通過安全的網絡發送給軟通動力。軟通動力的中國業務分析師可以在線進行索賠狀況分析，並且在 PHNS 的工作流程/工作清單系統中進行索賠狀況分析的文檔工作。PHNS 美國患者的客戶代表開始第二天的工作時，就可以利用這些分析加快索賠處理工作。
PHNS 首席執行官 Dan Allison 表示：「PHNS 很高興能提供這項每週7天、每天24小時的創新服務，利用軟通動力資深的業務分析師，加快美國醫院的索賠處理和現金周轉。軟通動力和 PHNS 在過去的一年裡緊密合作，共同挑選了首批中國業務分析師，並對他們進行培訓，為 PHNS 提供專業服務。軟通動力已經成為 PHNS 值得信任、效率卓越的服務供應商。」
PHNS 營收管理服務的負責人 Ron Kelley 表示：「通過與軟通動力的合作，我們基本可以實現全天候運作，有助於我們為客戶加快應收款項的處理，連夜進行交易流程處理和在線或數據輸入工作。第二天，美國患者的財務人員可以更快地處理索賠申請。整個流程也十分安全，因為軟通動力搭建的基礎設施和設備管理比許多美國醫院使用具備更高的安全性，均符合 HIPAA 數據保護規定。」
軟通動力董事長兼首席執行官劉天文表示：「軟通動力很高興成為 PHNS 的獨家合作夥伴，利用我們強大的中國交付平台為 PHNS 提供獨特的醫院索賠處理服務。這項戰略合作將 PHNS 出色的美國醫院營收管理服務和軟通動力高效、且具有成本效益的業務流程外包服務 (BPO) 平台創新地結合在一起，利用時差提供每週7天、每天24小時的服務。」
關於軟通動力
軟通動力信息技術（集團）有限公司成立於2001年，現已發展成為領先的、全方位 IT 及解決方案服務提供商。服務範圍包括：IT 咨詢及解決方案服務、應用開發及維護、軟件產品工程、網絡/基礎設施服務、以及業務流程外包 (BPO) 服務等。在金融、保險、電信、高科技、能源/公用事業等領域，具有深厚的行業積累和強大的技術服務能力。
軟通動力全球總部設在北京，在歐洲、美國、日本、韓國、台灣、香港及中國本土的主要城市均設有分支機構。目前，全球共有超過7000名員工在為客戶提供最好的質量、交付、價值和技術。軟通動力獨特的全球交付模式使得我們能夠對客戶的需求做出快速響應，既可以為客戶提供現場支持，也可以快速調配全球資源給予遠程支持。作為一個根植於中國的公司，我們能夠為客戶最大限度的提供優質人才資源，並不斷整合優化以適應客戶需要。
軟通動力公司是 CMMI5 級認證企業，並通過 ISO27001（BS7799）信息安全認證。軟通動力是「2009 Red Herring 全球百強」企業、「2009年中國服務外包十大領軍企業」（商務部）、「2009中國軟件業務收入前百家企業」（工信部） ，並連續四年入選「德勤中國高科技、高成長50強」。 詳情請登錄 http://www.isoftstone.com 。
PHNS Implements New Accelerated Claims Resolution Services With iSoftStone
DALLAS and BEIJING, Feb. 10 /PRNewswire-Asia/ — PHNS Inc. announced its new “24/7 Claims Acceleration” services for U.S. hospitals using a team of Chinese business analysts trained by PHNS and China-based IT and business process outsourcing provider iSoftStone. The Chinese business analysts are located in iSoftStone’s Global Delivery Center in Tianjin, China. All of this new team have bachelor’s or master’s-equivalent degrees, and have completed months of specialized PHNS’ hospital claims resolution training, facilitated by specialists from both PHNS and iSoftStone.
PHNS’ new “24/7 Claims Acceleration” services help expedite claims resolution for hospitals by taking advantage of the time differential between China and the U.S. (China is 14 hours ahead): after PHNS’ U.S. Patient Account Representatives go home at night, new claims are sent to iSoftStone via secure network where iSoftStone’s Chinese business analysts perform online statusing of claims and document claim status in PHNS’ workflow/work listing system, which is then used by PHNS’ U.S. Patient Account Representatives to expedite the resolution of claims when they return to work the next morning.
“PHNS is very excited to offer this innovative new 24/7 service that accelerates claims resolution and cash flow for U.S. hospitals by utilizing the skilled Chinese business analysts provided by iSoftStone,” said Dan Allison, CEO of PHNS. “iSoftStone and PHNS worked very closely together during the past year to select and train the initial group of Chinese business analysts that are dedicated to provide services to PHNS, and iSoftStone has become an effective and trusted service provider for PHNS,” added Allison.
“Utilizing an overseas office allows us to virtually become an around-the-clock operation,” said Ron Kelley, who leads PHNS’ revenue management services. “This approach can help us speed up the resolution of accounts receivable for our clients, allowing transaction processing and online or data-entry activities to occur overnight. The next morning, our U.S.-based patient accounting professionals can begin issuing appeals, making follow-up calls to insurance companies and working problem accounts more rapidly,” added Kelley. “The entire process is also extremely secure. All of the infrastructure and controls iSoftStone has built to ensure HIPAA-compliant safeguarding of data are more secure than what many U.S. hospitals utilize.”
“iSoftStone is very pleased to be PHNS’s exclusive partner providing these unique hospital claims resolution services to PHNS using iSoftStone’s established China-based delivery platform,” said TW Liu, Chairman and CEO of iSoftStone. “This partnership is an innovative combination of PHNS’ sophisticated U.S. hospital revenue management services and iSoftStone’s efficient and cost-effective business process outsourcing (BPO) platform that uses time zone differences to create a virtual 24/7 service,” added Liu.
About iSoftStone: iSoftStone Holdings Limited (iSoftStone) is a global provider of business consulting, IT outsourcing, and business process outsourcing services to clients in the United States, Europe, Japan, Korea, and Greater China. Headquartered in Beijing with offices in key client geographies, iSoftStone provides a comprehensive end-to-end service offering including on-shore client-facing IT consulting, remote delivery of IT outsourcing and software product engineering services, and business process outsourcing (BPO) services. iSoftStone focuses on key client industries including financial services, telecommunications, high technology, energy and utilities, and healthcare, etc. For more information, please visit http://www.isoftstone.com .
About PHNS: PHNS provides information technology (IT) and business process (BP) services for hospitals, other healthcare providers and businesses. PHNS’ IT services include application hosting, co-location and managed services; electronic off-site data back-up and data vaulting; business continuity/disaster recovery services; and systems integration services. PHNS’ BP services include clinical informatics/analytic services, comprehensive business process solutions for hospitals including admitting, HIM (including medical record management and storage, transcription, coding and release of information) and revenue cycle services. PHNS also combines its extensive IT and BP expertise to offer integrated electronic medical record/electronic health record services and ICD-10/5010 transition services.
PHNS creates business healthy hospitals by improving operations, enhancing technology and increasing cash on hand, which allows hospitals to focus on their core competency–patient care. PHNS has approximately 1,800 customers, including approximately 400 hospital IT and business process customers and approximately 1,270 IT customers. PHNS is headquartered in Dallas, Texas. See http://www.phns.com for additional information about PHNS.