NICE 榮獲2009年 Frost & Sullivan 呼叫監控系統市場亞太增長戰略領導獎
以色列 RA’ANANA 2009年11月13日電 /美通社亞洲/ — 全球领先的Insight from Interaction解决方案供应商NICE Systems Ltd.（纳斯达克代号：NICE）宣布，該公司已榮獲 Frost & Sullivan 呼叫監控系統市場亞太增長戰略領導獎。領先的行業分析公司 Frost & Sullivan 稱，呼叫監控系統市場包括呼叫中心細分領域的記錄、質量管理和分析解決方案。
Frost & Sullivan 亞太區 ICT 企業部門研究分析師 Kiran Kumar 表示：「過去一年裡，NICE Systems 的呼叫監控業務實現了突飛猛進的發展。憑借良好的收購戰略和穩固的合作夥伴網絡，該公司在亞太地區不斷取得成功。在呼叫監控市場的這個極具競爭力的細分領域，NICE Systems 已迅速在該地區許多國家建立了業務，其中，公司在中國金融服務業、印度和菲律賓的外包業務大獲成功，並在最近進軍馬來西亞和新加坡市場。NICE Systems 的增長速度遠高於市場平均水平，獲得增長戰略領導獎可謂實至名歸。」
NICE 在亞太地區的領導地位建立在其面向聯絡中心和企業客戶的企業應用產品組合 NICE SmartCenter 所取得成功的基礎上。該產品組合使得各機構能夠掌握多個聯絡點客戶不斷提高的期望值，提高總體客戶體驗、運營效率以及實現遵規。它包含以分析為基礎的獨特企業解決方案，可應對具體的重大業務挑戰，如一次解決率、平均處理時間、客戶流失率以及提高客戶滿意度。NICE 企業解決方案使得全球各地的企業（包括亞太地區）能夠利用呼叫記錄提高客服人員績效或效率，從而幫助其提高聯絡中心效率。NICE SmartCenter 通過將記錄、質量管理、人員管理和互動分析解決方案整合進一個綜合的端到端組合中就可以做到這一切，甚至更多。
Frost & Sullivan 增長戰略領導獎每年頒發給該行業展示了卓越增長戰略的公司。憑借高增長率，NICE 被選為今年的獲獎者，該公司在這一基準年裡鞏固了其在亞太市場的地位，並擁有了一項將對該市場產生深遠影響的戰略。該獎項的評選基於一些特定的標準，如技術創新和領導地位、獨特的銷售戰略以及滲透新市場的戰略性併購或合資企業，並且要考慮2008年營收。
NICE APAC 總裁 Doron Ben-Sira 表示：「我們高興地看到 NICE SmartCenter 解決方案再次得到認可。這個解決方案幫助企業能夠根據他們聯絡中心的呼叫記錄部署有助於提高其呼叫中心和企業商業績效的企業應用。亞太地區對 NICE 而言非常重要。我們致力於繼續與該地區的商業合作夥伴展開合作，為我們不斷壯大的共同客戶群提供 NICE 增值服務。」
Frost & Sullivan 簡介
Frost & Sullivan 是一家增長合作企業，與客戶合作來加速各自的發展。該公司的團隊研究、增長咨詢和增長團隊會員項目讓客戶能夠開創一種以發展為中心的文化，從而形成、評估和執行有效的增長戰略。Frost & Sullivan 在從六大洲的30多家辦事處與全球1000強企業、新興企業以及投資界合作方面擁有超過45年的經驗。垂詢 Frost & Sullivan 的增長合作詳情，請登陸：http://www.frost.com/ 。
關於NICE
NICE Systems (Nasdaq: NICE) 是提供Insight from Interactions(TM)解決方案和增值服務的領先供應商，針對無序多媒體內容 — 包括電話、網絡、音頻和視頻，進行先進的互動交流分析。NICE解決方案致力於滿足企業及公共安全市場的需求，使企業能夠未雨綢繆，採取及時有效的行動，提高業務和運營表現，從而提供安全保障。 NICE在全球超過150個國家為24,000多名客戶服務，其中包括85家以上的《財富》全球100強企業。欲瞭解更多信息，請登錄http://www.nice.com 。
NICE Wins 2009 Asia Pacific Frost & Sullivan Growth Strategy Leadership Award in the Call Monitoring Systems Market
RA’ANANA, Israel, Nov. 13 /PRNewswire-Asia/ — NICE Systems Ltd. (Nasdaq: NICE), a leading global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, today announced that it has won the Asia Pacific Frost & Sullivan Growth Strategy Leadership Award in the Call Monitoring Systems Market. According to Frost & Sullivan, a leading industry analyst firm, the Call Monitoring Systems Market includes recording, quality management and analytics solutions in the contact center segment
Kiran Kumar, research analyst at Frost & Sullivan, Asia Pacific ICT Enterprise Practice, said, “NICE Systems has grown its Call Monitoring business remarkably in the last year. A well managed acquisition strategy and a robust partner network have driven its continued success in the Asia Pacific region. In the highly competitive segment of the Call Monitoring market, the vendor has effectively penetrated many countries in the region with notable successes in the financial services sector in China, outsourcing sector in India and the Philippines as well as newer inroads into Malaysia and Singapore markets. Growing at a rate well above the market, NICE systems rightfully claims this award in Growth Strategy Leadership.”
NICE’s leadership in the Asia Pacific region is based on the success of NICE SmartCenter, a suite of business applications for contact center and enterprise customers. The suite enables organizations to stay on top of growing customer expectations across multiple touch-points and improve the overall customer experience, operational efficiency and compliance with regulations. It includes unique analytics-driven business solutions for addressing specific key business challenges such as first call resolution, average handle time, churn, and improving customer satisfaction. The NICE business solutions help companies around the world, including Asia Pacific, improve contact center performance by enabling them to leverage call recordings for improved agent performance or for improved efficiency. NICE SmartCenter does all this and more by integrating recording, quality management, workforce management and interaction analytics solutions into an end-to-end, integrated suite.
The Frost & Sullivan Award for Growth Strategy Leadership is presented each year to the company that has demonstrated an exceptional growth strategy within the industry. Having demonstrated high growth rates, NICE was chosen as the winner for having bolstered its position in the Asia Pacific market during the base year and for having a strategy that will have a lasting impact on the market. The award is based on specific criteria, such as technological innovation and leadership, a unique sales strategy, as well as strategic mergers, acquisitions, or joint ventures to penetrate new markets, and is based on 2008 revenues.
“We are happy to see further validation of the NICE SmartCenter strategy for enabling companies to leverage their contact center call recordings for deploying business applications that help them improve the business performance of their call centers and enterprise,” said Doron Ben-Sira, President, NICE APAC. “The Asia Pacific region is an important one for NICE. We are committed to continue working with our business partners in the region on delivering the NICE value-add to our growing base of joint customers.”
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, partners with clients to accelerate their growth. The company’s Team Research, Growth Consulting and Growth Team Membership empower clients to create a growth focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents. For more information about Frost & Sullivan’s Growth Partnerships, visit http://www.frost.com/ .
About NICE Systems
NICE Systems (Nasdaq: NICE) is the leading provider of Insight from Interactions solutions and value-added services, powered by advanced analytics of unstructured multimedia content – from telephony, web, radio and video communications. NICE’s solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security. NICE has over 24,000 customers in more than 150 countries, including over 85 of the Fortune 100 companies. More information is available at http://www.nice.com .