MDSL ranked first for customer satisfaction in industry Telecom Expense Management survey

12th December 2011 – London, New York, Paris, Tokyo and Hong Kong – MDSL, the leading provider of international Telecom Expense Management (TEM) and Market Data Management (MDM) solutions, achieved a 95 percent score for customer satisfaction by senior management of large organizations and enterprises deploying its TEM solution internationally.

The recent AOTMP survey asked enterprise customers to rate their satisfaction level with their current TEM or Wireless Mobility Management (WMM) provider against a range of core fixed line and wireless criteria. MDSL received the highest rating?scoring 9.5 out of a possible maximum 10 ?from senior management in its target market of enterprises with over $1 billion in annual revenue which deploy TEM solutions across multiple territories.

The survey went on to note that MDSL’s international clients also exhibited a full 8 percent higher rating than average positive confidence that their TEM supplier will be able to meet their TEM needs now and into the future. MDSL’s international clients scored an average of 8.75 on AOTMP’s Industry Confidence Index (ICI) scale, compared to an overall international ICI average rating of 8.10.

Ben Mendoza, CEO of MDSL said: “It’s very gratifying to see MDSL achieve such high customer satisfaction ratings. The fact that this is based on our clients’ own perceptions, scoring of our performance makes it even more rewarding. MDSL strives hard to improve the scope of its services to its customers and this report proves that our ethos of concentrating on our customers’ needs first and foremost, and of employing and training the best staff in the industry, is paying dividends”.

Timothy C. Colwell, SVP of Global Information Management, AOTMP, added: “Data integrity is the cornerstone of an effective TEM program, and a common theme expressed among MDSL’s clients in this enterprise satisfaction study is the high degree of data accuracy and integrity that they provide”.