Owen Springs Implements Zetadocs for NAV to Increase Customer Service and Efficiency

LONDON, United Kingdom — June 01, 2010 / (http://www.myprgenie.com) — Owen Springs has implemented Zetadocs for NAV from Equisys, allowing them to automate the delivery of documentation created by Microsoft Dynamics NAV. Zetadocs for NAV helps accounts departments improve efficiency, enhance customer service, and reduce the costs associated with producing and handling paper documents. Fully certified for Microsoft Dynamics NAV, it automates the delivery of financial documents and integrates with SharePoint to provide secure document storage and fast retrieval. Following implementation of Microsoft Dynamics NAV in April 2009 by Profile Enterprise Solutions , Zetadocs was recommended by Profile to increase the efficiency of daily invoice, monthly remittance, and statement runs.

Muniza Brazier, IT & Systems Manager at OSL Group Ltd, explains, “Having to print out each invoice, fold it and put it in an envelope to send out was far from cost and time efficient. Recent postal strikes and the snow storms of early 2010 compounded the issue, leading to customers receiving invoices late and difficulties getting payments in on time.”

Zetadocs for NAV is now used by 10 employees across Owen Springs’ Rotherham main site and Darlington distribution depot, linked together across a Wide Area Network (WAN). The system is used principally by the accounts and administration teams who now send almost all accounting documentation electronically via email or fax, printing documents only on specific request. The sales and production departments then also use the solution on a more ad-hoc basis to handle requests for copy invoices or supporting documentation such as delivery notes, and Zetadocs is used at their trade sales desk, giving cash customers the option of having the invoice emailed or faxes to them. Other users at Owen Springs also use Equisys’ fax server software, Zetafax, to enable them to send and receive faxes directly from their PC, saving additional costs and improving efficiency across the organization.

“The installation and set-up of Zetadocs on site was incredibly smooth,” continues Brazier. “The Profile and Equisys team really explained what they were doing and how the system was configured. Our first batch of emails was sent without a hitch, and we are now confident that we can manage the system in-house with extensive knowledge at Profile and Equisys if we need it. Most customers took up the option of having the documents delivered electronically, and saw it as a positive step forward for the business. Zetadocs is saving us a lot of time, will save us money, and has made communications for our users a lot easier. Overall, we’re also providing a better service to our customers.”

Part of the OSL Automotive Group, Owen Springs designs and manufactures all types of spring for automotive and rail customers across Europe. Formed in 1983 in Rotherham, Owen Springs is the largest manufacturer of springs in the UK and has a technical library of over 6,000 different types of springs.