SpatialBuzz Moves into North America and Asia to Meet Customer Demand
Toronto, Canada, Taipei, Taiwan and London, England, October 2, 2014 – SpatialBuzz, the cloud-based customer experience analytics and service monitoring specialist, has appointed senior personnel and opened new facilities in Toronto and Taipei as it looks to extend its international presence to meet fast-growing demand from mobile service providers across the world.
In Taipei, Taiwan, SpatialBuzz has appointed former McAfee, F5 Networks, Juniper Networks and Cisco Systems executive James Yeh as Head of Sales. James has successfully grown and driven sales and operational business units in the APAC region for some of the largest global technology companies for over ten years. This experience, coupled with his CTO advisory roles within operators like Taiwan Mobile, makes him a significant asset to the business. Across the world in Toronto, the company has also opened offices to establish a local presence and to develop further opportunities.
“We are absolutely delighted to make these announcements – simply because they have come about due to sheer demand for what we are offering – a whole new era in Customer Experience Management (CEM),” said Leon Hardwick, Director, Global Sales and Marketing at SpatialBuzz.
“The key to it all is being transparent with end users about network performance, leading to major savings in outage costs and call centre management, and also boosting customer loyalty and cutting churn. Service providers all over the world are recognising the sheer power of our offering and we’re growing fast to meet their needs,” he added.
SpatialBuzz – whose unique approach and solution is cloud based – uses the latest crowd sourcing techniques to derive intelligence whilst directly engaging the customer about the “live network” status. SpatialBuzz customers have seen calls to its call centre drop by more than a third – resolution of enquiries took 15% less time and feedback surveys showed a significant rise in customer satisfaction.
For more information about this major expansion and the future business plans for each region, please view this video with Director, Global Sales and Marketing, Leon Hardwick, – http://www.proactive-pr.com/